We will review and honor returns up to 48 hours from the time you received the item(s). Returns will only be accepted on unworn, tagged and unused merchandise. Customs made products are not returnable.
- We are unable to accept returns on any products unless it is a damaged / manufacturing defect / damaged during transportation / Wrong product delivered.
- When the Items returned due to change of mind or sizing issues (definitive sizing information is posted on the site) required you to pay for return item(s) to us.
- In case you have ordered the wrong size, we can offer to alter it without a charge. However, shipping charges will be borne by the customer.
- In the unlikely event that your merchandise arrives damaged / manufacturing defect / damaged during transportation / Wrong product delivered, you should email us a photo of the same product. You must email us at firstname.lastname@example.org within 48 hours of receiving your order.
- Upon authorization of returns, we will gladly offer you an exchange / online store credit on a case-by-case basis within 5-7 business working days after the return is processed.
- All returns are subject to verification by our quality team at Zari.
We would request you to send us mail for any return request on: - email@example.com with the below mentioned details: -
- # Order Number
- # Product code
- # Reason for returning the product
- # Photo of the product which you intend to deliver back to us.
- This credit note will be valid for 6 months and will be given once the products are received by us in, a stable and intact position (without any wear and tear) and passed by our quality department.
- 11. Please note that once the parcel has been sent across, a valid tracking # has to be provided via an email or a telephonic conversation so that we can trace the product and get you a confirmation once we receive it.
- In case of any query please mail us at firstname.lastname@example.org